Items returned within 30 days are eligible for a full refund.
CONDITIONS OF RETURNED ITEMS
To be eligible for a return, ITEMS MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT, AND MUST BE IN THE ORIGINAL PACKAGE.
To complete your return, we require a receipt or proof of purchase.
Please send your returns to:
11, Wragby Road,
London E11 3LD
England, United Kingdom.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us directly. Our contact details are shown at the bottom of our website homepage.
Exchanges (if applicable)
We only replace items if they are defective, wrong sizes or damaged. If you need to exchange it for the same item, send us an email via our contact.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.